- Elon Musk’s SpaceX apologized to Starlink pre-order customers for shipping delays.
- Silicon shortages have slowed Starlink’s production rate, according to the company’s email.
- A Starlink customer said the mid-to-late 2021 delivery date he got has been pushed back to January 2022.
SpaceX has apologized to Starlink customers after pushing back some pre-orders, saying silicon shortages have delayed production of its internet kit.
Starlink, a subsidiary of SpaceX, told customers who paid a $100 deposit in the first half of this year that the beta version of the satellite Internet service should be operational in their area by mid to late 2021.
This week pre-order customers have complained on social media, saying they won’t get Starlink until next year, despite waiting months for the service to arrive.
“Silicon shortages over the past six months have slowed down our projected production rate and impacted our ability to fulfill many Starlink orders this year,” Starlink said in an email, posted at Twitter and forwarded to Insider from a customer who ordered the service before May.
“We apologize for the delay and are working hard in our engineering, supply chain and manufacturing teams to improve and streamline our product and factory to increase our production rate,” it added.
Starlink said in the email that pre-order customers can view their estimated delivery times on their Starlink account.
Starlink has previously said the global chip shortage has slowed production of user terminals — the dishes that connect to the 1,639 satellites in orbit.
Jesse Nowlin, a customer who ordered Starlink in February for its San Diego property, told Insider the company said it would have the service in mid to late 2021. But Starlink has postponed the date to January 2022, he said.
Nowlin placed a second order for Starlink in a different location in May, but told Insider it had been delayed until mid to late 2022. “These are both nationwide locations and satellite internet is the only option,” he said.
“First come, first served” is what some of us are mad about. The company lied to us,” a Reddit user posted Wednesday.
Another Reddit user claimed that they were thinking of refunding their deposit. “Now late 2022? I’ll probably have moved by then,” they said.
SpaceX did not immediately respond to Insider’s request for comment.
Insider reported in October that some pre-order customers, who waited up to nine months for Starlink, canceled their $100 deposits, while another Insider report in September indicated customers were becoming frustrated at not being able to find a way to get the company’s customer. call or email service for updates.