Ten stores pay fines for errors in scanning prices

RALEIGH – The NC Department of Agriculture and Consumer Services’ Standards Division has collected fines from stores in Forsyth, Hoke, New Hanover, Randolph, Sampson and Wake counties for excessive price scanner errors.

“Our Standards Division inspectors work to protect consumers by comparing the price on the shelf and the price at the checkout to make sure they match,” said Agriculture Commissioner Steve Troxler. “Stores have a responsibility to make sure their prices are correct, and most stores pass inspection. Those who make mistakes risk fines until they follow the rules.”

The department conducts periodic, unannounced inspections of price scanner systems in companies to check for accuracy between the prices advertised and the prices ringing at the checkout. If a store has an error rate greater than 2 percent on overcharge, inspectors discuss the findings with the store manager and perform a more intensive follow-up inspection later. Undercosts are also reported, but do not count for a store. Consumers wishing to complain about scanner errors they encounter may call the Standards Division at 919-707-3225.

Sanctions are assessed if a store fails a follow-up inspection. In addition to the fines paid, the store is re-inspected every 60 days from the last inspection until it meets the error rate of 2 percent or less. Additional penalties may be imposed if a store fails a re-inspection.

Following are the civil fines registered in the third quarter of 2021:

  • (Forsyth) Advance Auto at 759 Waughtoen St., Winston-Salem has paid $750 in fines. An initial inspection in March found a 12 percent error rate based on six overcharges in a batch of 50 items. A follow-up inspection in May found a 4.67 percent error rate based on 14 additional costs in a batch of 300 items. The store was inspected in July.
  • (Forsyth) Advance Auto at 3750 Patterson Ave., Winston-Salem has paid $360 in fines. An initial inspection in April found an error rate of 8 percent based on four overcharges in a batch of 50 items. A follow-up inspection in June found a 2.67 percent error rate based on eight overcharges in a batch of 300 items. The store was inspected in September.
  • (Corner) Dollar General at 7639 Rockfish Road, Raeford has paid $1,215 in fines. An initial inspection in June found a 6 percent error rate based on three overcharges in a batch of 50 items. A follow-up inspection in July found a 3 percent error rate based on nine overcharges in a batch of 300 items. The store was inspected in September.
  • (New Hanover) Dollar General at 1136 Lake Park Blvd., Carolina Beach has paid $1,890 in fines. An initial inspection in June found a 14 percent error rate based on seven overcharges in a batch of 50 items. A follow-up inspection in July found a 5 percent error rate based on 15 additional costs in a batch of 300 items. A third inspection in September found a 6 percent error rate based on 18 overcharges in a batch of 300 items. The store is re-inspected.
  • (New Hanover) Walmart 5226 on Sigmon Rd., Wilmington has paid $1,110 in fines. An initial inspection in May found a 3 percent error rate based on three overcharges in a batch of 100 items. A follow-up inspection in June found a 4.33 percent error rate based on 13 additional costs in a batch of 300 items. A third inspection in August found a 7 percent error rate based on 21 additional costs in a batch of 300 items. The store is re-inspected.
  • (randolph) Walmart Neighborhood at 10250 South Main St., Archdale had paid $1,245 in fines. An initial inspection in April found a 3 percent error rate on three overcharges in a batch of 100 items. A follow-up inspection in May found a 2.33 percent error rate based on 7 overcharges in a batch of 300 items. The store was inspected in July.
  • (Sampson) Dollar General at 14265 Spivey’s Corner Hwy., Newton Grove has paid $2,250 in fines. An initial inspection in June found an error rate of 8 percent based on 4 overcharges in a batch of 50 items. A follow-up inspection in July found an error rate of 8 percent based on 24 additional costs in a batch of 300 items. A third inspection in September found an error rate of 3.67 percent based on 11 additional costs in a batch of 300 items. The store is re-inspected.
  • (Sampson) Dollar General at 608 E. Highway 24, Roseboro has paid $5,000 in fines. An initial inspection in June found an error rate of 12 percent based on 6 overcharges in a batch of 50 items. A follow-up inspection in July found a 15 percent error rate based on 45 overcharges in a batch of 300 items. A third inspection in September found a 4.33 percent error rate based on 14 additional costs in a batch of 300 items. The store is re-inspected.
  • (awake) Family Dollar at 100-138 Raleigh Blvd., Raleigh has paid $13,335 in fines. An initial inspection in October 2020 found a 10 percent error rate based on five additional costs in a batch of 50 items. A follow-up inspection in November 2020 found an error rate of 8.67 percent based on 26 additional costs in a batch of 300 items. A third inspection in January found an error rate of 6.67 percent based on 20 additional costs in a batch of 300 items. A fourth inspection in March found a 7.33 percent error rate based on 22 overcharges in a batch of 300 items. A fifth inspection in June found an error rate of 8.33 percent based on 25 additional costs in a batch of 300 items. A sixth inspection in August found a 4.33 percent error rate based on 13 overcharges in a batch of 300 items. The store is re-inspected.
  • (awake) Family Dollar at 3210-101 S. Wilmington St., Raleigh has paid $3,105 in fines. An initial inspection in June found a 10 percent error rate based on five overcharges in a batch of 50 items. A follow-up inspection in July found a 9.67 percent error rate based on 29 overcharges in a batch of 300 items. A third inspection in September found a 7 percent error rate based on 21 additional costs in a batch of 300 items. The store is re-inspected.
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